Use It

Reduce Bounce Rates: Fight for the Second Click

Different traffic sources imply different reasons for why visitors might immediately leave your site. Design to keep
From Use It

My 343-page report on the usability of intranet portals with 210 screenshots, more case studies, and analysis is
From Use It

See also the separate report on Intranet Information Architecture (IA) based on analysis of 56 companies' internal IA,
From Use It

Linear vs. non-linear. Author-driven vs. reader-driven. Storytelling vs. ruthless pursuit of actionable content.
From Use It

Started by Don Norman and Jakob Nielsen in 1998, the company is now 10 years old and has a long list of accomplishments
From Use It

New user testing of site maps shows that they are still useful as a secondary navigation aide, and that they're much
From Use It

The 1% of websites that don't suck can be made even better by strengthening exceptional user performance, eliminating
From Use It

Many winners employ dashboards to give users a single overview of complex information and use lightboxes to ensure that
From Use It

Lists of links are an intermediate case between content-embedded links and menu items. Showing listed links in blue or
From Use It

TiVo ran 12 user tests in 12 weeks while designing its new website. As TiVo's experience shows, frequent and regular
From Use It

This article has attracted a million page views since it was written in 1996, but most sites *still* commit these basic
From Use It

An analysis of intranet portals found slimmer information architectures and a renewed emphasis on fresh content and
From Use It

Should the OK button come before or after the Cancel button? Following platform conventions is more important than
From Use It

Application usability is enhanced when users know how to operate the UI and it guides them through the workflow.
From Use It

Typically, you should deemphasize your company's name in links, but a new guideline recommends frontloading the name
From Use It