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The Call Center Handbook 4 Ed: The Complete Guide to ...
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. 'The Call Center Handbook' is a complete guide to starting, running and ... [... more]
$34.95
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The Call Center Dictionary
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss, ... [... more]
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Call Center Savvy: How to Position Your Call Center for ...
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy ... [... more]
$21.95
Amazon.com |
The Call Center Handbook: The Complete Guide to ...
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im ... [... more]
$38.95
Amazon.com |
Call Center Handbook: The Complete Guide to Starting, ...
This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive ... [... more]
$34.95
Amazon.com |
The Call Center Handbook
Need to know how to buy a switch? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook explains it all. From technology primers to details about choosing and using ... [... more]
$49.95
Amazon.com |
The Call Center Dictionary
This book is the key to understanding how call centers work. The language of the call center comes from many fields such as telecommunications, engineering, and computer programming, B marking, customer service and quality assurance terms loom large. The ... [... more]
$19.95
Amazon.com |
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