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Amazon.com: Author > Finch, Lloyd C.



Crisp: Telephone Courtesy & Customer Service, Third ...
Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper ... [... more]
$13.95
Amazon.com

Crisp: Call Center Success: Essential Skills for CSRs ...
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. ... [... more]
$13.95
Amazon.com

Crisp: Twenty Ways to Improve Customer Service (Quick Read)
Are you interested in improving your customer service, especially the skills of frontline representatives? This book highlights twenty key elements to customer service and supports them with skill-builders, suggestions, and recommended personal actions ... [... more]
$15.95
Amazon.com

Telephone Courtesy and Customer Service (Fifty-Minute ...
Learn the importance of telephone techniques in providing quality service. -- Book Description [... more]
$12.95
Amazon.com
   


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