Get Technical Support
Ask whether there is "Level 2" support available if the tech support representative is unable to help. Some companies have Level-2 support professionals, who are typically more knowledgeable, for more complex problems. Use the Internet as a ... [... more]
eHow |
Delivering World-Class Technical Support
 A total guide to developing, managing, and marketing a world-class technical support organization When shopping for computer hardware and software, one thing that every customer looks for is quality technical support. Written by two technical support ... [... more]
$55.00
Amazon.com |
Choose A Computer Brand
on 8/8/2006 Many computer manufacturers outsource their support. If you do not want to speak to foreign technical support, or just want it fixed, your best option would be to purchase a PC from a local PC builder. Usually a local company will ... [... more]
eHow |
How To Find Computer Technical Support Online
Looking for more How To information? Chances are there's an eHow member who knows how to do what you're looking to do. Submit an article request now! Need help with your computer? Now you can get technical help online instead of being put on hold ... [... more]
eHow |
Take A Snapshot Of A Windows Computer Screen
You can take a "snapshot" of a Windows computer screen and then turn it into a graphic using a graphics software application. This is useful for reproducing a Web page in print or for documenting an error message for technical support. on ... [... more]
eHow |
Insect Pest Management In Virginia Cotton, Peanut, And ...
Technical Support: Mike Arrington, Research Specialist, Tidewater Agricultural Research and Extension Center and Sean Malone, Research Specialist, Tidewater Agricultural Research and Extension Center ... [... more]
Virginia Tech Extension |
Funny Technical Support Stories
A user called stating that their word processor was not working properly. She was typing but nothing was appearing on the screen. I started to troubleshoot the issue with her walking her through several steps to try to determine the problem. I ... [... more]
Bella Online |
Microsoft Sourcebook for the Help Desk: Techniques and ...
Microsoft Sourcebook for the Help Desk is designed for help support professionals who need to deliver quality technical support to end users. This second edition includes a complete update to all of the topics covered in the first edition, plus brand new ... [... more]
$49.99
Amazon.com |
Help Desk 100 Success Secrets - Helpdesk Need to Know ...
There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. ... [... more]
$15.95
Amazon.com |
The Complete Help Desk Guide
Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's ... [... more]
$25.95
Amazon.com |
Running an Effective Help Desk, 2nd Edition
The definitive guide to setting up and running a successful Help Desk-now updated and expanded to include the latest Web-based technologies. This book is for you if you are: * A business manager charged with researching, planning, and setting up a Help ... [... more]
$60.00
Amazon.com |
Help!: The Art of Computer Technical Support
The One book you'll want to read if you support users Ralph Wilson's classic has a justly deserved reputation as being the King James Bible for computer support personnel. Cogent, witty and engaging. Has sections for external and internal support, and ... [... more]
$19.95
Amazon.com |
