What Jetblue's Cio Learned About Customer Satisfaction
What JetBlue's CIO Learned About Customer Satisfaction [... more]
CIO |
Researching Customer Satisfaction & Loyalty: How to Find ...
 * Includes both a client and supplier perspective of market research on customer satisfaction and loyalty [... more]
$39.95
Amazon.com |
Holiday Season Dragged Online Customer Satisfaction Down
Overall satisfaction dipped 4 percent from spring through the end of December 2005. Out of a possible 100, the score fell from 76.7 to 73.5. The winners of the season were Netflix, Amazon.com, L.L. Bean, and QVC. Each held satisfaction scores of ... [... more]
ClickZ |
How To Choose The Right Brokerage For You
When it comes to choosing a stock broker, customer satisfaction surveys and broker rating guides have their limits. What really matters is whether you've found the right brokerage for your needs. Who cares if all the millionaires rave about their ... [... more]
Money Central |
Illinois Attorney General
The Attorney General attempts to resolve these disputes in a variety of ways. Sometimes a simple phone call or a letter from the Attorney General's Office to the business will result in customer satisfaction. Other ... [... more]
University of Illinois Solutions |
The Cpsc Consumer Hotline: Customer Satisfaction Report
The Commission's toll-free Hotline 1-800-638-CPSC (1-800- 638-2772) provides potentially life-saving information on product recalls and on using products safely. The Hotline staff also takes reports and complaints ... [... more]
US Consumer Product Safety Commission |
Where Marketers Go For Information, Part 3: Free Resources
The American Customer Satisfaction Index The ACSI's research is often quoted in articles, case studies and third-party research regarding customer satisfaction. The site provides access to years of customer satisfaction scores by industry, by ... [... more]
ClickZ |
Consumers Less Satisfied With Ebay And Amazon
eBay's decline in customer satisfaction is also the result of changes to its business model, Freed said. Although still effectively an online auction site where individuals sell goods to other individuals, eBay has been ramping up the number of ... [... more]
ClickZ |
Business Process Mapping: Improving Customer Satisfaction
A holistic approach to harnessing a company's processes to achieve true customer satisfaction Every move that a corporation makes is a mixture of input, action, and output-in short, a process. To keep customers, employees, and shareholders happy, ... [... more]
$60.00
Amazon.com |
Customer Satisfaction Toolkit for ISO 9001:2000
Customer-driven companies consistently demonstrate much better performance than other companies, showing a higher profit, increased employee growth, and greater returns on assets. In addition to these benefits to the bottom-line, companies are now ... [... more]
$31.50
Amazon.com |
Customer Satisfaction Measurement for ISO 9000: 2000
For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods and ... [... more]
$51.95
Amazon.com |
Handbook of Customer Satisfaction And Loyalty Measurement
A sound handbook A simply written and thorough manual covering the rationale for and design of research into customer loyalty and satisfaction. It is written for the researcher rather than for the user of research. The early chapters establish the link ... [... more]
$144.95
Amazon.com |
